Uncertainty is not an interruption in law and insurance. It is the environment. Regulations evolve. Client expectations shift. Deadlines move. High stakes decisions are often made without complete information.

Resilient leadership is not about eliminating uncertainty. It is about responding to it with clarity, steadiness, and intention.

For Ladder Down sponsor and contributor Marci De Vries, that reality became deeply personal over the past year. The company she founded thirteen years ago engaged equity partners, expanded from 30 to 350 employees through acquisitions, and implemented a new board and senior leadership structure.

“To say we have been managing change is an understatement,” she shares.

During that period, resilience showed up in specific, deliberate ways.

“One of my non negotiables has been clear, consistent messaging to the team below me. I constantly evaluate what is ‘want to know’ versus ‘need to know.’ The goal is a team that looks to its leader calmly and confidently, even when the company around them is shifting.”

Resilience becomes visible in how you speak, advocate, and negotiate when circumstances are unsettled.

 

Why Resilience Matters in Leadership

Resilience shapes:

• How you communicate under pressure: Clarity prevents escalation.
• How you advocate for yourself and others: Structure supports confidence.
• How you make decisions in ambiguity: Grounded thinking reduces reactivity.
• How you model steadiness: Teams mirror the tone you set.
• How you grow through change: Adaptability strengthens credibility.

For Marci, resilience also required redefining flexibility.

“As a founder, many policies felt non-negotiable because they were built intentionally. But new partners bring new personalities and management styles. The real leadership exercise has been deciding what can flex and what cannot. Erring on the side of flexibility has been far more effective than digging in.”

Resilience is not rigidity. It is clarity about what truly matters.

 

How DEAR MAN Strengthens Leadership Under Pressure

DEAR MAN offers a structured approach to navigating high pressure conversations with clarity and composure.

It stands for:

Describe the situation objectively
Express the impact clearly
Ask for what you need
Reinforce the value of alignment
Stay Mindful of your goal
Appear Confident in your delivery
Be willing to Negotiate

This structure keeps conversations focused on outcomes rather than emotion. It allows leaders to advocate effectively without escalating tension or avoiding discomfort.

Structure builds steadiness. Steadiness builds trust.

Marci’s approach reflects this mindset in action.

“With rapid growth, new personalities and abilities flooded through the doors. Identifying high performers and advocating for them openly has been critical. Highlighting others builds credibility and powerful allies as the organization evolves.”

Even in uncertainty, she remains focused on alignment and forward movement rather than reaction.

 

From Reaction to Leadership

Leading through uncertainty does not require having every answer. It requires staying grounded enough to clarify expectations, articulate needs, and move conversations forward productively.

When non negotiables are clear and communication is intentional, resilience becomes consistent rather than situational.

As Marci’s experience illustrates, steadiness under pressure creates confidence in others.

Uncertainty is inevitable. Composure is intentional. And resilience, when practiced deliberately, becomes leadership.

 

One of the most compelling examples of MBTI‑informed leadership growth comes from recent Ladder Down graduate Brooke Dallos, who identifies as an ISTJ. Her experience highlights how understanding your personality type can deepen self‑awareness and expand your leadership capacity - regardless of title.

Brooke shares:

“As an ISTJ, my natural leadership tendencies have always leaned toward structure, consistency, and accountability. I’m someone who values clear expectations, strong processes, and following through on commitments. Ladder Down helped me recognize that those tendencies aren’t just personal work preferences—they’re leadership strengths.”

For Brooke, the program also illuminated opportunities for growth:

“As an introvert, I tend to lead quietly and behind the scenes, but the program encouraged me to be more intentional about using my voice and sharing my perspective, especially in moments where my experience or insight could add value.”

That shift is already reshaping how she shows up at work:

“While I don’t currently hold a formal leadership role, I’m more confident communicating my findings, offering recommendations, and advocating for quality and compliance standards. I lead by being reliable, prepared, and consistent, while also being more visible and proactive in conversations.”

Her biggest takeaway is a powerful reminder for all leaders:

“Leadership isn’t about being the loudest voice in the room—it’s about showing up with integrity, clarity, and accountability, and that’s how I strive to lead every day.”

Brooke’s story illustrates how MBTI can validate natural strengths while also revealing new ways to stretch, grow, and lead with intention.

Emotional intelligence is often described as the ability to understand yourself and connect meaningfully with those around you. One of the most powerful tools to grow this kind of awareness is the Myers-Briggs Type Indicator® (MBTI®).

Think of MBTI as a gift — a way of discovering not just how you show up in the world, but how you can honor and support the people around you. It’s a balance of what you take in and what you give back.

The Gift of What You Take

The first two MBTI dichotomies focus on how you gather energy and process information:

• Extraversion (E) or Introversion (I): Do you take energy from engaging with others, or from reflecting inwardly? Recognizing this helps you recharge in ways that sustain you — and helps you respect how others recharge differently.
• Sensing (S) or Intuition (N): Do you take in information through tangible details and facts, or by connecting patterns and possibilities? Understanding this helps you lean into your natural strengths while appreciating different approaches to problem-solving.

When you recognize how you take in energy and information, you’re practicing self-awareness — the foundation of emotional intelligence.

The Gift of What You Give

The next two dichotomies reflect how you share yourself with the world:

• Thinking (T) or Feeling (F): Do you give by responding with logic and analysis, or with empathy and values? Both are essential, and emotional intelligence grows when you learn to balance and honor both approaches.
• Judging (J) or Perceiving (P): Do you give structure and decisiveness, or flexibility and openness? These preferences shape how you interact with others and how you help them navigate the world around them.

What you give is what others experience — your leadership, your communication style, your presence. The more intentional you are in your giving, the stronger your relationships become.

MBTI as a Two-Way Gift

This balance of taking and giving makes MBTI more than just a personality tool. It’s a gift of emotional intelligence:

• To yourself: You gain clarity about your natural preferences, so you can grow with intention and care for your own needs.
• To others: You become more attuned to differences, more flexible in your approach, and more empathetic in your leadership.

When you honor both sides — what you take and what you give — you create a cycle of understanding that strengthens every interaction.

Final Thought

MBTI reminds us that growth and leadership aren’t just about who we are, but about how we connect. The gift lies in the exchange: the energy and insights you take in, and the empathy and guidance you give back.

By embracing MBTI as a lens for emotional intelligence, you’re not just leading yourself — you’re helping others flourish too

Ready to Go Deeper? Join Ladder Down

If this exploration of MBTI sparked something in you, imagine what it could unlock in a room full of purpose-driven professionals. One of our Ladder Down sessions is dedicated entirely to MBTI—where you’ll uncover your preferences, dissect the layers of each dichotomy, and explore how they shape your emotional intelligence and your ability to lead with empathy and clarity.

Ladder Down offers two dynamic tracks:

• A 6-month program for professionals in risk and insurance

• A year-long curriculum designed specifically for women lawyers

Both tracks blend leadership development, business acumen, and personal growth—creating space for you to rise, reflect, and connect.

To learn more or register, visit the Programs section of our website. We’d love to welcome you into a community where your strengths are celebrated and your growth is supported.

Thank you for your support of the Ladder Down organization. We are launching this blog to allow more frequent updates to the work being done on behalf of women in insurance and legal defense by our leadership and members. 

Please check back frequently for updates.